Many different aspects influence a customer’s decision to buy from your business. For example, the internet typically sells for you, which can significantly impact whether a customer decides to buy from you because it is so quick and simple to make purchases without ever speaking to a sales agent. Therefore, please continue reading to embrace techniques that will make getting favorable customer reviews simple before we reach out to King Kong marketing agency customer reviews.
Determine the best times to inquire based on the customer’s buying process.
Ask for client feedback at the appropriate point in their interaction with your company to achieve the best results. Natural ebbs and flows occur in business interactions, from moments of sticker shock or buyer’s remorse before a successful conclusion to moments of exhilaration following the successful resolution of their pain or problem.
Decide on a way that you can scale up.
Getting testimonials should become a routine part of your workflow if you want to power your flywheel and take advantage of the social proof they provide. Here are some typical methods for getting scaled-down reviews:
1. Teach your staff to request reviews after each successful project or service.
2. Incorporate review request forms into your email marketing automation campaigns.
3. Countless promoters can be found through NPS; your service team should build relationships with them.
4. As an optional final step, add review links after the purchase or on the thank-you page.
Consult the client in person.
Do not be afraid to add a personal touch by asking your clients to discuss their experiences face-to-face if you are a customer success manager or an account executive and have strong ties with the portfolio of clients you work with.
Take advantage of happy customer moments.
They might be more likely to give you a review at this time to show their appreciation for your hard work. They are also more likely to provide you with a positive evaluation.